Basic Tea FAQ's

When will my order arrive?

We will ship your tea within 24 hours of receiving your order. Most packages will ship via USPS Priority 2-3 day service. Fed Ex is also available for both ground & 2-day express delivery.

Is it safe to order online?

Absolutely, all orders processed on our website are done so through our secure server.

How can I pay for my order?

We accept Visa, MasterCard or American Express.

Can I place an order over the phone?

Certainly, we can be reached 7 days a week from 9:00am - 8:00pm (EST). Our order / customer service number is: (212) 647-0943. Please have your credit card information handy.

How does the "Tea Tour" tea club work?

Unfortunately, the tea tour is no longer available, please order organic teas at your leisure.

What is your return/exchange policy?

We stand by our tea with a "no questions asked" return policy. We want you to be completely happy with your Basic Tea order. If you are not completely satisfied with your purchase, we will offer you a full refund for the purchase price within 14 days of receipt. Sorry, shipping costs are non-refundable.

What is 1% For the Planet?

1% For The Planet is an alliance of businesses committed to leveraging their resources to create a healthier planet. Members recognize their responsibility to and dependence on a healthy environment and donate at least 1% of their annual net revenues to environmental organizations worldwide. The alliance aims to prove that taking environmental responsibility is good for business. Basic Tea is a proud member of 1% FTP.

Are all of your teas organic?
Absolutely, all of our teas come directly from certified organic tea gardens in China, India & Japan. The oils used in our flavored blends are also organic.

How should I store my tea?

Loose tea should be stored in a dry, dark place, away from strong smelling food sources, as tea tends to be very absorbent. Also, keeping your teas in air-tight canisters will help preserve its freshness for a longer period of time (typically 6 months for green teas and over a year for other tea types). It is not necessary to refrigerate your teas.

How long do I steep my tea and at what temperature?

Steeping time and temperature varies by tea type. Here is a good chart to follow:

Green Tea: Steep for 2-3 minutes at 180 degrees Fahrenheit.

Black Tea: Steep for 4-5 minutes at 212 degrees Fahrenheit.

White Tea: Steep for 2-3 minutes at 180 degrees Fahrenheit.

Dark Oolong: Steep for 3-5 minutes at 195 degrees Fahrenheit.

Green Oolong: Steep for 2-3 minutes at 180 degrees Fahrenheit.

Herbal Infusions: Steep for 4-5 minutes at 212 degrees Fahrenheit.